Etihad Guest

ETIHAD AIRWAYS GUEST EXPERIENCE

2009-03-31T09:44:00.000-07:00

http://open.salon.com/blog/imgod/2009/03/22/never_fly_ethihad_airways/comment
http://www.parinda.com/news/crime/20080613/4172/passengers-suffer-16-hours-stuck-abu-dhabi-mumbai-etihad-airways-flight
http://www.etravelblackboardasia.com/article.asp?id=49921&nav=109&CID=18113&ED=21November2007
http://www.complaintsboard.com/complaints/etihad-airways-c145288.html
http://www.qatarliving.com/node/55532
http://www.airfaresflights.com.au/airline-reviews/Etihad_Airways
http://www.mouthshut.com/review/Etihad_Airways-117663-1.html
http://britishexpats.com/forum/showthread.php?t=546784

Etihad Airways UK press contact

2009-03-14T07:55:00.000-07:00

Etihad Airways have a UK press contact,
catherine.huffer@fourcommunications.com
so why not let them know about your experience with Etihad Airways.

Etihad Airways poor experience

2009-03-09T11:45:00.000-07:00

http://www.complaintsboard.com/complaints/etihad-airways-c145288.html
http://www.qatarliving.com/node/55532
http://www.airfaresflights.com.au/airline-reviews/Etihad_Airways
(ETIHAD OVER 24 HOUR DELAY): 14.41 LOCAL TIME 30/01/09 AN APPALLING 12 HOUR DELAY ON EY 020 FROM LONDON AS ETIHAD AIRWAYS HAD TO BE DIVERTED DUE TO LACK OF FUEL, WE FIND OURSELVES IN ABU DHABI AIRPORT TO FIND OUR FLIGHT CONNECTION HAS LEFT WITHOUT US DESPITE BEING TOLD IT WOULD WAIT FOR US. WE WERE TOLD WE WOULD GET AN UPGRADE BUT WE DIDNT GET ONE EITHER! WE THEN HAD 12 MORE HOURS TO WAIT IN ABU DHABI BEFORE GETTING OUR ONWARD FLIGHT. TOTAL 24 HOUR DELAY. WE DIDNT GET AN UPGRADE EITHER. LOOK AT THE ETIHAD WOMANS FACE AS I AM SPEAKING TO THE DUTY MANAGER . . .CUSTOMER SERVICE ETIHAD STYLE . . .HER FACE SAYS IT ALL!I WILL NEVER TRAVEL ETIHAD AIRWAYS AGAINWATCH THE FOLLOWING VIDEOS FROM THE SAME FLIGHT TO GIVE YOU A FEEL OF WHAT A 24 HOUR DELAY WITH MISSED ONWARD CONNECTING FLIGHTS, FEELS LIKE. IN MY CASE THIS RESULTED IN JUST OVER A 24 HOUR DELAY, OF WHICH A HOTEL WAS PROVIDED FOR ABOUT 7 HOURS OF THIS. 5 HOURS WAS SPENT IN AL AIN AIRPORT WITH NO INFORMATION, NO FOOD, NOR DRINK. THE REST OF THE TIME WE WERE KEPT ONBOARD THE AIRCRAFT WITH VERY LIMITED REFRESHMENTS OF RATHER POOR QUALITY.

Etihad experience

2009-03-08T11:50:00.000-07:00

WHAT WOULD A PROPER AIRLINE DO... APOLOGISE PERHAPS AND PROVIDE ACCOMMODATION FOR MOST OF THE DELAY WITHOUT HAVING TO BE TOLD WHAT THEIR OBLIGATIONS WERE... PERHAPS A PROPER AIRLINE WOULD ISSUE MEAL VOUCHERS AT THE AIRPORT...PERHAPS A PROPER AIRLINE WOULD CARRY ABOUT 20 MINUTES WORTH OF EXTRA FUEL TO ALLOW FOR BAD WINDS OR ANY OTHER UNFORESEEN CIRCUMSTANCES... MOST OTHER FLIGHTS MANAGED TO DO THIS WHY COULDN'T ETIHAD???
IT APPEARS THIS CASE ISN'T A ONE OFF EITHER.
THE MIND BOGGLES ... IF ETIHAD AIRWAYS DO NOT CARRY SUFFICIENT FUEL WHEN FLYING ON OTHER ROUTES, ONE DAY PEOPLE MIGHT NOT BE SO LUCKY...

Etihad Guest feedback

2009-03-07T09:12:00.000-08:00

Etihad guest is the frequent flyer programme for customers who fly with Etihad Airways of The UAE. Their base is in Abu Dhabi. This is also the website to contact in case of complaints and problems relating to any Etihad Flight service. Naturally they are very busy but often do not acknowledge any email whether it be good or bad.